I forgot my password. What should I do?

Resetting your password is easy. Click here, or go to the login page and click on the "Forgot your password?" link. (Hint: It's under the Returning User Login on the right side of the page.) Once you click on the link and type in your e-mail, the system will send you a link to reset your password.

To view the process, please watch our video.

Can you look up my password for me?

Unfortunately, no. Passwords are encrypted on the system. Even the web administrators can't look them up for you. If you can't remember your password, simply follow the simple instructions above to reset it.

Why can't I use my Land Trust Alliance password on the Terrafirma website?

Terrafirma is not the Land Trust Alliance. It is a distinct company. And because Terrafirma's members need heightened security, Terrafirma has developed its own secure website.

Why do Terrafirma members need heightened security?

If someone were to breach a Terrafirma account, they would have access to the member's confidential files. They could then mine the files for sensitive data on claims or assets, or they could use the data from the files to impersonate the land trust to claimants or the press to embarass or slander the land trust.  

Can I add another contact to my Terrafirma account?

Yes. Just log in and click on the link to Update Contact Information.

Can I remove a contact from my Terrafirma account?

Yes. Just log in, click on the link to Update Contact Information, and delete the contact. If the contact you wish to delete is a Primary Contact, make sure you change the Primary Contact to another user before trying to delete that contact.

I need help with my Terrafirma account. Who can help me?

You can email the help desk at help@terrafirma.org or call Lorri Barrett at 202-800-2219, or Hannah Flake at 202-800-2248.

See our video about setting up your account.

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