Terrafirma wants to cover claims but needs you to file the claims on time. Sometimes it seems different from how stewardship staff approach problem resolution. You can think of it as a separate track from your resolution process that requires immediate notification to Terrafirma at the first indication of a possible problem, even if trivial, uncertain or just barely amiss, in the policy year in which you knew or should have known of the possible problem.
The policy year is not the same as the calendar year — it is March 1 to March 1, plus a 61-day grace period that ends April 30. All claims must be filed within the policy year in which the problem first started (even if it’s trivial or uncertain) or coverage for the claim is jeopardized.
Terrafirma recently created a timely claim filing video explaining why it’s important to file claims on time. After a land trust files a placeholder claim, you continue to work with your landowner or neighbor to find an amicable resolution without any involvement from Terrafirma (unless the land trust asks). Filing claims with Terrafirma does not affect your premium, coverage, cost sharing or your ability to renew your policy, nor does it obligate you to proceed with the claim! If in doubt, please file a claim or contact us at email@example.com.
We’re here to help! If you have any questions, please let us know.
Operations Manager and Secretary
Alliance Risk Management Services LLC
Manager for Terrafirma Risk Retention Group LLC
PS: If you loved the stewardship breakfast and roundtable at Rally in Portland, then you will want to attend the new follow-up online discussion on March 21. Join us to discuss the most pressing stewardship issues for lasting conservation facing you and your peers.